Legal
Privacy Policy
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Travegent ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit travegent.in or use our travel and vehicle booking services. Please read this policy carefully. By using our website or services, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, travel dates, pick-up and drop-off locations, group size, and any special requests submitted through our contact or booking forms.
We may also collect technical information automatically when you visit our website, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This information is collected through standard server logs and analytics tools.
2. How We Use Your Information
- To process and confirm your vehicle bookings and travel enquiries.
- To communicate with you about your booking, including confirmation messages, updates, and follow-ups.
- To improve our website, services, and customer experience.
- To send you relevant travel information or promotional offers, where you have consented to receive such communications.
- To comply with applicable legal obligations under Indian law, including the Information Technology Act, 2000 and its associated rules.
3. Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies do not contain personally identifiable information on their own.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services (such as payment processors or communication platforms), provided they agree to keep your information confidential.
We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g. a court or government agency).
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking and enquiry records are typically retained for up to three years for operational and legal compliance purposes.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Travegent
249, BJB Nagar Rd, BJB Nagar, Bhubaneswar, Odisha 751014
Email: [email protected]
Phone: +91 7327913086
Website: travegent.in